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Frequently Asked Questions
You may qualify for free ground shipping if you place an order for $100 or more, select the USPS Priority Mail shipping option, and use coupon code FRSH308 during checkout. This offer is not combinable with any other discount or promotion, or good on retroactively placed orders. Limit one drop-ship supplier per order. Offer is not good on purchases made through sister-sites linked through Traylor Papers where transaction is not processed by us (i.e. PrintsWell Store, Design-Her Gals, Kate Aspen Shops, GetPapered.com, BeauCoup, TinyPrints). This offer may be revoked at any time without notice. We reserve the right to ship your order via best ground method of our choosing, depending on order value, weight and distance.
Is the ordering process secure?
Of course! We use the Yahoo! Store platform, the industry leader in web e-commerce supporting strict compliance and security measures, including 128-bit encryption. We have an exceptional 4.8/5.0 star rating (85% of customers rate us as EXCELLENT). Credit card information is not stored on our premises and is deleted from our electronic records within 30 days of the order date. We will never share, rent or sell our customer information. We hate spam, too!
Yes, we do offer custom printing and/or stationery products. Select the Custom Printing button on an invitation page for a pop-up window. Cost is $5 per box to personalize notes. Invitation printing is $12/set for 1-3 sets and some quantity discounts apply as the order of sets increases. Printed return address on the envelope back flaps is an additional $4/set in black or $5/set in color. We provide a complimentary e-mailed text proof for approval prior to print production. Proofs are usually e-mailed within 5 business days of receipt of orders and printing is generally completed within 1-2 business days of proof approval. Orders are processed in order of complete receipt by date. As a courtesy to our customers, we customarily will prioritize orders with quick event dates to have proofs done sooner but this is not guaranteed and may depend on current backlogs. We do offer a Rush Printing Service ($25) that guarantees a proof within 1 business day for those in an extreme hurry.
How long does it take to get my order?
We strive to ship all in-house items within 2-3 business days and are often much faster. Our business week is Monday through Friday and shipping cut-off time is 1:00pm PST; orders received after this time are generally processed by the next business day. Orders received Friday afternoon through Sunday are processed on the following Monday. For personalized stationery items, please allow an additional week for processing. Our in-house items ship from Orange County, CA. Shipping time depends on the method selected and distance from Southern California. Many items in our inventory now drop-ship directly from our supplier and are usually noted in the description.
A variety of shipping methods are available at checkout, including USPS Priority Mail, UPS Ground (including to Canada and certain international destinations), and expedited services via FedEx and UPS for 2-day air and Overnight. Please note that USPS is the only carrier that regularly delivers on Saturdays; for all other carriers deliveries are made only Monday through Friday (unless you request and pay extra for Saturday delivery, available only with expedited service). Shipping rates are automatically calculated at checkout based on order weight (and distance for UPS). UPS Ground delivery time map is shown below (for shipments originating from our Aliso Viejo, CA location; note: periodically UPS changes the link to this map so if it doesn't look like the origination is from Orange County, CA please let us know!).
Special note about USPS Priority Mail: USPS Priority Mail is generally the least expensive ground option and often quickest across the coast. We have safely shipped thousands of packages using this method without incident and have found it to be extremely reliable. However, please note that USPS strives for 2-3 day delivery times but this is not guaranteed and during peak periods delivery may take up to 1-2 weeks and no tracking progress is available. We do provide a delivery confirmation number at the time of shipment, which is later validated with the date and time of actual delivery. You may try to assess the status of your package using the delivery confirmation number at www.usps.com. If you did not receive a package that USPS has noted as delivered, please contact your local post office for assistance in tracking it down. Please note that while Priority Mail has proven highly reliable and we have shipped thousands of packages (99%+) with successful delivery as promised, there has been a very small number of packages that have been delivered later than anticipated and others which were lost or tampered with because there was not a secure place where postal carriers could leave the box. Customer assumes some risk with choosing this option and we recommend that you alert your postal carrier by leaving a note instructing them where to leave the package securely. Please note that Traylor Papers cannot accept any liability for packages claimed as not received if the USPS has verified proof of delivery confirmation.
We arrange for products from several of our lines to be drop-shipped directly to our customers to save delivery time. Such products include those from: Lady Jayne (FOT Northern California), Meri Meri (FOB Northern California), Stacy Claire Boyd (FOB Alabama), PrintsWell(FOB Alabama), Checkerboard (FOB Massachusetts), Dinky Designs (FOB Indiana), The Paper Menu (FOB Alabama), Periwinkle Press (FOB Alabama), Pink Daisy Paper (FOB Texas), Chatsworth/U-Name-It (FOB Indiana), PSA Essentials(FOB North Carolina), Whitney English (FOB Oklahoma) and others on occasion.
What is your return policy?
We stand behind all our products and expect you'll be extremely satisfied with your Traylor Papers purchase. Regular-priced products are accepted for return within 7 days of receipt (exchange or refund) and must be in brand new, saleable condition. Returned packages must have a pre-approved RA# written on the outside of the box, copy of invoice enclosed, and shipped at customer expense. Non-returnable items include all custom-printed invitations and stationery items; any sale or close-out product; and all perishable and food items. Christmas holiday and related seasonal merchandise is non-returnable after Oct. 1; calendars are non-returnable after Jan. 20. Shipping charges are not refundable at any time.
In-house custom printing orders may be cancelled without penalty if a proof has not yet been created. If a proof has already been prepared before customer's decision to cancel, a $10 set-up fee will be charged for set-up work completed.
What if I make a mistake in my invitation wording and need to re-print? Provided that we still have or can acquire stock in the same invitation design, we will gladly offer expedited re-printing of your invitations. We offer a courtesy discount of 20% off the invitations cost and 50% off the custom printing fees with no additional set-up fee required. Shipping costs still apply.
Why should I order printed invitations when I can just shoot an email? Ahhhh, we thought you'd never ask :) There is no substitute for receiving a beautiful, personalized invitation in good ol' snail mail. We still receive bills and junk mail (truly a waste of good paper), why shouldn't we brighten someone's day by sending them a personalized note via the mail also?!
Besides, using paper is good for the environment. Because of largescale recycling methods adopted in recent years, today using paper is one of the most eco-favorable means to communicate. Look at these facts recently highlighted in Stationery Trends Magazine (Fall 2010).
* Many climate experts believe that responsible management of forests offers one of the least expensive yet best ways to fight climate change. Worldwide, roughly 600 million trees are planted by the paper and forest industry annually (IP).
* For every tree harvested in the US, three trees are planted. Four million trees are planted daily in the US, 1.7 million of which are planted by the wood and paper industries. (Source: USDA Forest Service & SFI)
* Paper is one of the most recycled products used in the US, with a total recovery rate of 63%, or 340 pounds per person.
* 30% of fiber used in the US for paper production comes from recovered sources.
* Making 30% post-consumer waste uses 10% less energy, produces 25% less wastewater and omits 6% less greenhouse gas emissions when compared to virgin paper. Each ton conserves about 15 trees.
* 62 trillion spam e-mails are sent each year, producing the same greenhouse gas emissions as 2 billion gallons of gas.
* The renewable energy generated by the forest products industry exceeds the entire nation's solar, wind and geothermal energy generation combined.
Almost all stationery products sold by Traylor Papers are made of or printed on cardstock with a recycled component. Criteria vary by vendor, but these days virtually all paper has a "green" edge.